GENERAL TERMS AND CONDITIONS Cake 5 Exclusive Cakes

Dutch law applies to every order you place with Cake 5 Exclusive Cakes and to everything you purchase from us (for example workshops you follow). All offers and quotations are without obligation, unless otherwise stated. Cake 5 Exclusive Cakes is not bound to its offer if there are printing, typing or programming errors in the mailings, quotation or on the website. Cake 5 Exclusive Cakes is not bound to a quotation or offer if the quotation and/or offer is based on an incorrect calculation. The range offered on the website can be changed. All images, dimensions, colours, weights, etc. of the offered products included on the website or in quotations are only approximate and cannot give rise to compensation and/or dissolution. Orders and Payments Orders must be placed at least 2 weeks in advance, by email or telephone. Orders via WhatsApp are only accepted after confirmation from Cake 5 Exclusive Cakes. Adjustments can still be made up to 2 weeks before the agreed delivery date. Cake 5 Exclusive Cakes reserves the right to refuse orders without giving reasons, or to attach conditions to them, such as requesting a prepayment. Payments must be made no later than one day prior to delivery. Payment can be made via bank transfer (iDeal), pin payment or cash upon collection. No down payment required After receipt of approval of the design of a wedding cake, the bridal couple will receive the invoice approximately 2 weeks before the wedding with the request to pay this BEFORE the wedding. Collection of orders Orders can also be collected. The customer can collect the order from Cake 5 Exclusive Cakes, located at Kraaivenstraat 36-02, 5048 AB Tilburg at an agreed time. If the order is not collected, no refund will be given. The customer is responsible for checking the order upon collection. If there is an error in the order, the customer must report this immediately. We will then provide a solution if possible. The customer is also responsible for the method of transport. After receipt, Cake 5 Exclusive Cakes is not responsible for the HACCP standards that apply to the transport of food products that must be refrigerated. Delivery on location Cake 5 Exclusive Cakes delivers the ordered products on location, if the customer has fulfilled all his payment obligations prior to the delivery day. The customer ensures sufficient cooling space at the relevant delivery address. For delivery to the specified location, it is necessary that we can be there from 09:00 on the day of delivery. The customer must take into account a leeway in the delivery time, both before and after the agreed delivery time, as we have multiple deliveries in one route. HACCP We only work with fresh ingredients and quality products in order to be able to deliver the best end product. All orders are carefully prepared according to the guidelines of the HACCP. If there are certain allergies, it must always be taken into account that gluten and nuts are worked with daily in our bakery. We do our utmost to prevent cross-contamination. We may not and cannot give any guarantees. Traces of gluten and nuts may be present. Transport and delivery costs The delivery costs depend on the distance and time and are included in the quotation. This amount is specified directly with the price quote for the order. Of course, we ensure that the order is delivered safely. If, against all expectations, something goes wrong with the order during delivery, we will do our utmost to repair it or find another solution. Transfer of risk and ownership The risk of the delivered goods passes from Cake 5 Exclusive Cakes to the customer as soon as the delivery has taken place or has been received upon collection. Presenting and cutting the wedding cake Cake 5 Exclusive Cakes delivers the wedding cake on the agreed day and time at the agreed location, where we will place the product(s) in the refrigerator. We do not present the wedding cake ourselves, that is in the hands of the location party manager himself. The cutting of the cake is also done by the staff of the location itself, they are professionally qualified in cutting a wedding cake. If it concerns a new location, we will give the staff there instructions on how to cut it. Only if it has been clearly agreed with the bridal couple in advance that we are able to cut the wedding cake ourselves, we will take care of this. Flowers on the wedding cake The bridal couple does not have to order flowers from their florist and therefore do not have to pay for extra flowers. Cake 5 Exclusive Cakes arranges the flowers themselves, which is included in the price of the cake. We will contact the wedding location and the florist IN the week of the wedding to discuss all the details Liability and allergies Cake 5 Exclusive Cakes does its utmost to take allergens, such as gluten and nuts, into account (if desired) when preparing its products. However, it cannot be ruled out that traces of allergens can be found in the products of the patisserie. Cake 5 Exclusive Cakes is not liable for any damage caused by the use of its products by people with an allergy or intolerance. The customer is obliged to indicate whether there is an allergy or intolerance when placing the order. Cake 5 Exclusive Cakes will do its utmost to take this into account. Cake 5 Exclusive Cakes uses edible inks. These will approximate the colours of the printed matter and the screen, but 100% identical is impossible. This also applies to the colours of fondant. The sketch design is a proposal and an impression of the final result, Cake 5 Exclusive Cakes reserves the right to deviate from this if this is important for the final result. Adjustments can still be made up to 2 weeks before the wedding regarding the design, taste preference or the size of the (wedding) cake. Cancelling your order In the event of cancellation of an order, no costs will be charged if it is cancelled at least 48 hours before the day of delivery. Illness or force majeure Should it happen that we are unable to make and/or deliver your order due to illness or force majeure, we reserve the right to cancel your order at all times. If possible, we can see if a fellow baker can take over the order. Of course, we will do our utmost to ensure that your order goes through. Should we take over an order from a fellow baker for you, please note that this will be done under our terms and conditions and prices. Intellectual property rights All intellectual property rights relating to the products of Cake 5 Exclusive Cakes, including images, trademark rights and copyrights, are vested in Cake 5 Exclusive Cakes. Without prior (written) permission from Cake 5 Exclusive Cakes, no information, texts, logos, brands, trade names and images obtained via the website or social media platforms may be copied, forwarded, distributed, reproduced or published. Last modified: January 2024
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